Security restrictions are disabled (see the 'Troubleshooting Security Restrictions in OWA' section). For example, if an Exchange server is configured to accept HTTPS traffic only, the corresponding OWA Web application on Mobile Access must utilize HTTPS. OWA Services are configured to use protocols acceptable by the servers in question. The Outlook Web Access version is supported by Mobile Access.Ĭlient-side browsers are supported by OWA and by Mobile Access. Mobile Access users have a network route to the Mobile Access machine. HTTP and/or HTTPS packets must be able to reach Microsoft Exchange servers. The Mobile Access machine has a network route to all relevant Microsoft Exchange servers and relevant server ports are accessible, usually port 80 or 443. Reproduce the scenario without Mobile Access and ensure that the problem does not occur. The logs may help you to pinpoint the problem. The following sections describe steps to take if you are experiencing problems using Outlook Web Access with Mobile Access.Ĭheck your traffic logs for errors. Look for a description that matches your issues in the 'Common OWA problems' section. Go over the Troubleshooting OWA Checklist. Read the relevant sections in this Administration Guide. If you have problems with Outlook Web Access (OWA) after deploying Mobile Access: SSL Network Extender uses a thin VPN client installed on the user's remote computer that connects to an SSL-enabled web server on a VPN Gateway. Note - This section applies to Outlook Web Access-related issues occurring when working through Mobile Access without SSL Network Extender A secure connectivity framework for remote access VPN to a corporate network. This is because some cookies usually forwarded by Microsoft Internet Explorer to a Web server are not forwarded by Mobile Access in the same scenario. Web Applications, while working with applications that use/require HTTP cookies. Web connectivity issues can occur in Mobile Access Check Point Software Blade on a Security Gateway that provides a Remote Access VPN access for managed and unmanaged clients. Troubleshooting Mobile Access Troubleshooting Web Connectivity

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